FREQUENTLY ASKED QUESTIONS
DIVERTI EDITIONS websites

SUBSCRIPTIONS

  • Question : I've just subscribed to one of your magazines. What will be the first issue I receive?
  • Answer : Click here to see when the next issue comes out and when you will receive your first magazine. This link opens a table with the dates of publication by magazine.
  • Question : I have a subscription that includes a kit or a gift. When will I receive it?
  • Answer : The gift rewarding you for your subscription will be sent separately no later than 8 weeks after the start of your subscription.
  • Question : I don’t live in France and I would like to subscribe to one of your magazines. What should I do?
  • Answer : Choose the subscription offer that suits you best. You can estimate the delivery costs to your country of residence from your shopping basket.

BOOKS / MAGAZINES / DVDs

  • Question : I'm looking for a publication that I can't find on your website. Who can I contact?
  • Answer : You can either send an E-mail to customer services at contact@divertistore.fr or phone between 1.30 pm and 5 pm: +33 (0)5 49 90 09 16.
  • Question : I have just received my order, but certain items are missing. When will I receive them?
  • Answer : Any partial delivery of an order always includes a letter stipulating whether the missing items are temporarily or definitively out of stock. If the items are temporarily unavailable, they should be delivered approximately one week later; if they are definitively out of stock, you will be reimbursed the week after we receive your order.
  • Question : I have received my order, but I am not entirely satisfied with the item. What should I do?
  • Answer : Please phone customer services: +33 (0)5 49 90 09, from Monday to Friday between 1.30 pm and 5 pm. They will send you a ‘colissimo’ parcel service return label by E-mail so you can send back the item for an exchange or refund.
  • Question : The item I ordered is definitively out of stock. I chose to pay by cheque. When will I get my money back?
  • Answer : In the case of payment by cheque, you will also be reimbursed by cheque. You should receive your reimbursement within approximately 15 days.
  • Question : I have received my delivery, but the item is not the one I actually ordered. What should I do?
  • Answer : Please phone customer services: +33 (0)5 49 90 09, from Monday to Friday between 1.30 pm and 5 pm.

BROWSING THE WEBSITE

  • Question : I have forgotten my password. What should I do?
  • Answer : Please click on the following link: http://fr.divertistore.com/customer/account/forgotpassword/
  • Question : I can’t seem to order from your site. What am I doing wrong?
  • Answer : Before ordering, make sure you have created an account with your user name, password and provided the delivery and billing addresses. Click here to create an account.
  • Question : I have just ordered some downloadable products. When will I receive them?
  • Answer : Once we have received payment, the items will be available to download in the “My downloadable products” tab of your account. You will also receive the links by E-mail with the confirmation of your order.

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